Refund & Return Policy

Returns are accepted within 14 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• All PullShields must remain unused, unopened, and sealed in their original cellophane packaging

• Products with opened, removed, torn, or damaged cellophane packaging cannot be returned

• The complete order must be returned in its original condition

• The return must be approved by PullShield before it is shipped

Returns sent without prior approval will be refused. Reach out via email first: pullshield@gmail.com

Return Shipping, Duties, and Taxes

Customers are responsible for all return shipping costs.

International returns must be shipped Delivered Duty Paid (DDP), meaning the customer must prepay all return shipping charges, customs duties, taxes, brokerage fees, and other import-related costs.

PullShield will not accept returns that require us to pay duties, taxes, brokerage fees, or additional delivery charges. Any such costs may be refused or deducted from the customer’s refund.

Original shipping charges are non-refundable.

Refunds

Once the return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refund processing times may vary depending on your bank or payment provider.

Products that have been opened, used, damaged, or removed from their original cellophane packaging will not qualify for a refund.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos of the products and shipping packaging

Once reviewed, we will arrange an appropriate replacement or refund.

Contact Us

To request a return, please contact us through www.pullshield.com and include your order number and reason for the return.